Q) Im concerned
what do I do?
A) We are available on the phone call 1-866-478-3417 to
reach a counselor. You also have the option to review all the
information on our website we address nearly all the
concerns you might have on the website. Simply follow the links
and read the detailed information. If you wish
you can visit
Dr. Gian
where our Medical Director addresses visitor concerns.
Q) How do I
place an online order with your company?
A) Read the specifics regarding the screening
test of your interest proceed by clicking order now, and simply follow the instructions.
Q) How soon
after placing an order can I visit the Center?
A) Usually within 30-60 minutes the only thing you need is your
Requisition number- a brief counselor conversation and you are ready to go.
For Chlamydia and Gonorrhea urine tests we do recommend not to urinate
2 hours prior to testing.
Q) How do I
recognize the billing statement on my credit card?
A) The credit card statement will appear as IMC
Q) How do I
know my order has been processed?
A) Immediately following your online request you will receive an
automated response via email with an order-Id number.
Thereafter you will receive an email from your dedicated case
manager/counselor with information on how to obtain your Requisition number for your Service
center visit - your personal code number (PCN) and your
password to view your results online. The case manager/counselor will
request a call for a brief conversation addressing your concerns.
Q) How do I
obtain my results?
A) You can obtain your results online by entering your personal code
number (PCN) and your password to see a sample
click here
Results can also be given verbally by phone you will be asked your PCN
for identification - we can also email or fax a copy of the final lab
report.
Q) How do I
find the nearest service center?
A) by clicking here enter your Zip code the default search is within
a 25 miles radius if you live in a remote or non-populated area
apply a larger radius.
The search also gives you the option to print a
detailed map or driving directions if needed.
Q) How do I
find more information on your companys Privacy Policy?
A) We DO NOT share your information with any third parties we
recommend reading our Privacy Policy by clicking
here
Q) How do I
pay with Pay Pal?
A) By calling 1-866-478-3417 and request payment via Pay Pal the case
manger/Counselor will send a payment request via email with detailed
instructions.
Q) How do I
pay with Money Order?
A) By issuing a Money Order to: Wellnet Wellnet Plaza 5517 State
Road Cleveland Ohio - 44134 please include your phone number
and/or email. Call us to find out if the Money Order was received and to
talk to your dedicated case
manager.
Q) How do I
find help in interpreting my results?
A) You have the option to speak to a counselor by calling 1-866-478-3417
you can request the conversation be with your dedicated case
manger/counselor.
We also offer a conversation with the Physician on call for more
information click here
Q) How do I
get more information if I can find it on the website?
A) Call 1-866-478-3417 counselors are available to help you.
Q) How do I
find more information regarding the screening tests you offer?
A) Please use our menu link bar on the left side of your screen simply
click on your interest/concern you have the option to click More
Info or
Click on the test name for more detailed information counselors are
available at 1-866-478-3417
Q) Why do I
have to speak to a counselor?
A)to get a
better understanding of your concern. to get an orientation about
sexaully transmitted diseases and to facilitate the best possible
screening test. Having a concern often is very emotional and we find
that having a conversation with a counselor will help you in addressing
that particular concern in the most appropriate way.
Q) How do I
find more general information on STD`s?
A) By clicking
here
Q) Who is your
company?
A) For more information click
here
Q) Do you use
certified Laboratories?
A) Yes the Service center you will be visiting is a specimen
collection center with LabCorp of America.
Q) I noticed
your offer Health Screenings?
A) Yes, we do. Clicking the Health Screening link will take you to our
sister site
www.informedcenters.com where you can find Screening tests
for general health and condition specific health profile tests and
more. If you would like to place an order for health screening tests along with your
STD-tests call 1-866-478-3417 or click the Health Screening link and
purchase the tests online.
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